Return Policy

The Pocket Pet and The Squirrel is a one-person home-based business that works on your orders in the evenings and weekends.  I aim to have your order filled out within two days.  I bake the squares and treats when the orders come in to maintain the utmost freshness. 

Payment

Online orders are paid through STRIPE.  Items are shipped via Canada Post and are tracked through STRIPE.  Once your order is shipped, WOOCOMMERCE will send you an email notification to let you know your order is on its way.

Here is a bit more info 

Online orders of herbs are packaged as the order comes in.  I ensure that my herbs are sold in stores well before the expiry date to maintain the freshest herbal blend for your little pocket pet.  I became very interested in the potential benefits of herbs for humans and animals.  My knowledge is only from doing my own research.  These herbs are not meant to treat an illness of your pocket pet nor to be seen as advice.  If your animal is unwell, please seek the advice of a Veterinarian.  Keep herbs in a cool dark place and out of direct sunlight.  All items are hand selected by myself before being packaged.  I solely bake the squares and other edible items as the online order comes in.  I guarantee the utmost quality and freshness. 

Letting your pet out of its cage to forage on the foraging mat is an excellent way to bond with your little critter.  I have two types of foraging mats 1) 100% fleece material — can be tossed in the washer on a delicate cycle and 2) rubber base with fleece – can be spot cleaned.  Please supervise your pet when they are playing with any toy.  The foraging mats, after a while, may smell like food.  Please supervise your pet so that they don’t eat the fleece. 

Keep the perishable items in the refrigerator for up to a month or in the freezer for up to 3 months.  Some animals prefer the blocks to be frozen, and some like them at room temp.  If room temp is the preference, take 1-2 blocks out of the freezer and let them thaw on the counter, then feed them to your pet.  Squirrels love the frozen blocks!!

Return Policy

I have tried my best to keep the cost of my products affordable to you, the customer.  Therefore, I will not be accepting returns on any perishable items.  I bake the squares and treats when your order comes in to maintain the utmost freshness. 

I personally inspect each item to ensure it is to my liking before I package it and send it out to you.  If, for any reason, you are unhappy with the edible items you have purchased, please get in touch with me right away.  Keep in mind that sometimes our pocket pet gets “finicky” and maybe a bit reluctant to try something new.  Give them some time, and you will find that they will become interested in the new treat, and hopefully, it becomes their new favourite.  I encourage that at the end of each day, you remove any uneaten treats from the cage and offer a new fresh one.  As for enrichment and herbal blend, returns will be accepted if unused and unopened.  The cost of shipping your return may not be worth it.  

Shipping within Canada

Due to high costs of shipping which is completely out of my control, I will offer free shipping within Canada
on any orders over $75.00 before tax.
 
Free local delivery with addresses within the city of Thunder Bay. 

International Shipping

International shipping times cannot be guaranteed to happen in a timely manner.  Perishable items may not arrive in stable condition due to shipping delays.  Please be aware that orders outside of Canada may have extra charges in your own country.  This may be duty, taxes or additional fees that I have no control over and are the customer’s responsibility.

Free shipping on all orders over $100.00 before taxes within Canada. Free shipping on all orders within Thunder Bay city limits.
*** The Official Carrier of Fox Valley Formula / Supplements and The Miracle Nipple / Syringes ***